We want you to feel secure shopping with us. If you receive a problematic product, we're here to help.
【Eligible for return/refund】
- The received product does not match your order
- The product is defective or has a clear quality issue
【Not eligible】
- Opened food, beverages, or personal-use items (for hygiene and safety reasons)
- Non-quality issues such as taste, personal preference, or packaging differences
-Warranty Support for ACCUGENCE Devices
Due to hygiene considerations and regulatory practice, ACCUGENCE diagnostic products (such as glucose meters and test strips) are not eligible for return or exchange.
If you encounter any quality-related issues, please contact the authorized distributor for warranty repair or replacement:
Warranty Period: 2 years from date of purchase
Authorized Distributor: The Shining Global Group Limited
Service Hotline: 2886 1021
【How to request】
Contact us within 3 working days of receiving your order.
Email us with your order number and photos. We will respond within 2–4 working days.
【Refund options】
Exchange, store credit, or refund to original payment method (as applicable)
